Workflow Automation

Reduce Errors in Labor Intensive Processes

Streamline Customer Interactions, Increase Customer Satisfaction

Information-intensive processes like filing a claim, applying for a mortgage, or admitting a patient is labor intensive, slow, and error-prone. Software solutions increase responsiveness and provide a higher level of service for end-users. Business process automation tools are designed to support business activities that are people intensive, highly variable, loosely structured and subject to frequent change. Gain the competitive advantage and grow your business.

Our tools integrate with the other applications used across your organization such as your ERP and content services applications. Leverage analytics to further improve processes and release your employees to become knowledge workers who will better support your clients. Your organization can finally link systems of engagement, the way you interact with customers, and the systems of record to a cohesive and profitable workflow.

Workflow Automation brings together information collection, business process management (BPM), dynamic case management (DCM), team collaboration, mobility, and analytics into one powerful automated workflow solution. Not only does this save your business the expense of creating and maintaining separate systems, it provides linkage between organizational systems of record and the real-time customer engagement systems that create the records. All of this translates it to real-time reporting that streamlines the human decision-making process to increase customer satisfaction. With it, a business can automatically know what needs to be done to immediately accommodate the unique needs of every customer.

Key Features

  • Integrate with your existing ERP, content management solutions, and capture tools
  • Send/receive faxes via email, printer, or on-screen
  • Business Intelligence and analytics dashboard

Key Benefits

  • Reduce operating costs
  • Increase responsiveness to customers
  • Make informed, effective decisions more quickly

Gain Competitive Advantage

Increase the efficiency of information-heavy business process with multi-channel information capture, process management, case management, collaboration, mobility, and analytics – all in one centralized platform.

Universal Integration

Integrates with any system of record without the need to change your documents or existing software, creating a vital link between your customers with the existing systems you already have in place.

Mobile Collaboration

Reduces the cost of information-intensive business process and supercharges team collaboration by making all info capture, interactions, and HTML 5 interfaces available on any mobile device.

Responsive Customer Experience

Engage your customers more effectively by maximizing your organization’s self-service models.

Business Intelligence and Analytics

Provide near real-time analytics of content and process data.

Cost-Saving Bundling

Combine several content and business process automation software solutions in one, extremely easy to use platform that brings substantial cost savings for your organization.