Many conditions affect the success of a project. When IT department resources are stressed, the addition of one more project diminishes the likelihood that any of them will be completed properly. Perhaps gaps exist between the skills needed to roll out new software and the skills an organization has. Selecting a software development partner with the expertise to develop a custom or integrated solution is key in stepping over stumbling blocks.
S4i’s strives toward achieving 100% client success by
offering:
Around the clock technical support
A staff of highly competent developers who understand RPG, COBOL, C++,
Java, HTML, XML and other languages and 4gl development tools
Product training that is conveniently facilitated through web conferencing
On-site implementation and training
Custom development in areas that integrate S4i software solutions into
existing business processes
S4i clients don’t have to wait until Monday morning to get help with a problem. Around the clock technical support is available to help them when challenges arise. At
S4i, twenty-four-by-seven support is not optional… it’s standard.
When S4i clients need help, either over the telephone, via web
conference, or on-site, they get the best assistance in the industry. S4i specialists, who have an average of 12 years experience with these solutions, invest time in clearly understanding the client’s business processes and objectives. Next, they execute a project with precision, because rather than dispatching technicians who are well versed in the product documentation, S4i delivers the product developers themselves.
S4i services make the wheels of commerce turn more quickly. In one recent instance, S4i developers created programs for a distributor that automatically propagate Accounts Receivable and Accounts Payable entry screens when documents are imaged to automate workflow functions. Once representatives make changes and additions in their entry screens, imaged documents are automatically indexed for easy retrieval at a later date. These workflow improvements automate the task of manually indexing variable-type documents and increase the productivity of representatives retrieving documents from within their ERP applications or from a remote location.
For more information on how S4i can help with simple routine support issues or custom program development, please call 800-231-5280 or 760-631-5280.
